1. Passenger Capacity:
Sedan vehicles have a maximum capacity of 4 passengers. SUV vehicles have a maximum capacity of 7 passengers.
2. Minimum Coverage:
One-way trips must cover a minimum distance of 130 km. Round trips must cover a minimum distance of 250 km.
3. Round Trip Duration:
One-day round trips must conclude by 11:00 PM at the pickup location.
4. Waiting Charges:
Waiting charges are applicable and may vary with prior notice. No waiting charges will be imposed for food breaks, tea breaks, or restroom breaks.
5. Cancellation Charges:
Cancellation requests made after the driver has arrived will incur a cancellation fee which may vary.
6. Luggage Load:
Can be accommodated as per space availability. Loading luggage in top carrier can be supported.
7. Starting and Ending KM:
It is mandatory to note down the starting and ending kilometers of the trip. Additional kilometer/s chargeable.
8. Additional Charges:
Permit charges, driver batta, toll charges, interstate permits, hill charges, and pet charges (if applicable) will be billed as quoted. Toll charges will be paid by the driver using a Fastag or Cash.
9. Payment Options:
Payments can be made as cash during the trip (or) can be booked via bank transfer to below account.
SARA TRAVELS
810030110000070
IFSC code: BKid0008100
Pondicherry Branch
10. Duration of a Day:
“One day” refers to a calendar day, starting from midnight 12:00 AM and ending at the next midnight 12:00 AM.
11. Additional Info:
All our vehicles are brand new minimum 3 years old. Mineral Water Bottle provided for South India Tour Package.
These terms and conditions are binding for all services provided by Pondicherry Taxi Services. By availing our services, you agree to comply with these terms. For any further inquiries or clarifications, please contact our customer support team.
Refund Policy
a. Refunds are only applicable for prepaid bookings made through our website, mobile application, or authorized third-party platforms. Refunds for cash payments or payments made directly to the driver are not applicable.
b. To be eligible for a refund, you must cancel your booking at least 24 hours before the scheduled pickup time. Cancellations made less than 24 hours before the pickup time may not be eligible for a refund.
c. Refunds are not applicable for promotional offers, discounted fares, or non-refundable bookings explicitly mentioned during the reservation process.
d. Refunds are subject to the terms and conditions agreed upon during the booking process.
Cancellation Policy
Your trips booked through us can be cancelled. You may cancel your booking 24 hours before your scheduled journey.
There are no cancellation fees except in such cases where the Taxi has already arrived at the customers location.
In such cases, a One-time cancellation fee has to be paid to driver.